If your browser is already up to date, quit the browser and re-open it again to see if that helps. Issues you are experiencing may be related to an outdated browser version that is not compatible with the program you are trying to use. To check for updates, navigate to chrome://settings/help and update your browser if necessary. The best first step of troubleshooting any issue is to check to ensure your browser version is currently up to date. The recommended browser for WeVideo is Google Chrome, so please ensure that you access your account on Chrome before continuing with the troubleshooting steps. If you are having issues allowing access to your camera and microphone, there are a few different troubleshooting steps that you can try.
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